Frequently Asked Questions about tryda^TM

Fill in the Registration form: You may do this either on our Web site or within tryda^TM (you will be prompted to Log In or Register the first time you use the software).

Click the link in the confirmation email: After you have submitted the Registration form, you will receive an email at the email address you used to register. Click on the link in the email to validate and activate your account.

Account is verified: When you see the 'Welcome' page on our Web site after clicking the link in the email, that means that your account has been verified and activated.

If you register from tryda^TM on your mobile device, please skip to Step 8. If not, please continue with Step 4.

Go to Download page: From the 'Welcome' page, click on the Download link, which takes you to our Home page.

Click, agree to EULA: On our Home page, click on the 'EULA' link which opens the License Agreement in a new window. Please read the agreement, then select 'I Accept and Agree' and click the 'Submit' button at the bottom. This will close the License Agreement window.

Download: You should now see our Home page again, with the Download button now activated. Click the green Download button to begin downloading the software, which you will then find on your computer's Desktop.

Install tryda^TM on your mobile device: Please follow your normal routine for installing software applications on your mobile device.
For most members, you will simply double-click on the tryda^TM file ('tryda.prc') on your computer's Desktop. For further help with installing applications to your device, please see your device manufacturer or mobile service provider's Web site, your Owner's Manual, or (if you are using a company or group-issued device) your organization's individual or group responsible for supporting your mobile device.

Launch tryda^TM and Login: Click on the tryda^TM icon on your mobile device's list of programs, such as the Applications screen of your Palm device. Since you have already registered, please log in to tryda^TM on your device using your verified login (email) and password. You will only have to do this once after installing the software, unless you reset or replace your device

Enjoy!

If you are unable to create your account and would like assistance, please see the Registration troubleshooting question below for next steps.

SETUP AND GETTING STARTED:

How does it work?

tryda^TM uses your device's data connection to submit your queries to our server and delivers results in a simple text-based format, which greatly decreases the time required to deliver such results to you and ensures less data consumption if you are on a limited data plan with your service provider.

Why am I asked to provide the information in the Registration Screen?

Our goal is to keep tryda^TM free by working with brands and sponsors to deliver valuable and meaningful offers to you while you use the tryda^TM service. The information you use to register does two important things:

Enables you to take advantage of the growing list of personalization features that are being added to tryda^TM.

Enables us to work with brands and sponsors to deliver offers that you will find valuable, or that you request.

Again, this is done to enable us to provide you the best service possible at the best price possible (free!). But that doesn’t mean that we’re going to use that information to spam you. As stated in our Privacy Policy, we will not sell, trade or give away your personal information, nor send you unsolicited messages.

How much does tryda^TM cost?

The tryda^TM service is free of charge. We do not require you to make any payment in the form of monthly subscriptions, up-front fees, usage charges or donations. You must have a data plan through your mobile voice/data service provider to use the service. Using tryda^TM may affect the amount of the bill from your wireless carrier, unless you have an unlimited data plan, also sometimes referred to as all-you-can-eat data plans.

I am having trouble registering. What should I do?

Please send an email with a detailed description of the problem, including any error messages, to

RESULTS:

I looked for a business but did not receive a result. Why is that?

We are constantly working to improve the quality of the data we provide to our members. However, it is not perfect. One reason is that collecting such a vast amount of detailed information, then inputting it in the system and tagging it appropriately may take several months. We are working on several initiatives to further improve the quality of this data.

To increase your chances of getting the result you are looking for, please check and adjust the following to increase the number or results:

Verify spelling of name input

Shorten name input

Verify location spelling, accuracy (City/State or ZIP)

Change "Area: Local" input to "Surrounding"

Remove city (State only)

I have discovered an incorrect listing in your database. How can I get this corrected?

Please send us an email at support@tryda.com or Feedback directly from tryda with the correct name of the listing, address, phone number and/or other data that may be missing or incorrect.

FIND IT IN TRYDA:

I loved the old “Neighbor Search” feature. Why did you remove it?

We haven’t – it’s still there! The Neighbor button is on the bottom of the Reverse Query screen, but it only shows when you select “Search by Address”, since the address information is required for it to work.

What do I receive when I download tryda^TM?

The first step to using tryda^TM is to download the tryda^TM application to your computer and sync with iTunes, or download directly to your iPhone OS-based device (iPhone or iPod Touch) from the Apple App Store.
When you have successfully loaded tryda^TM on your device, you can launch the program by clicking on this icon on your iPhone desktop:

Then, you can find Mobile Web brands, or business and people listings in a geographic area that you specify. The results are free of charge from tryda^TM. Please see our Products page for more benefits to using tryda^TM.

What is the Mobile Web button for?

Use the Mobile Web channel to find a brand’s text/SMS short code, iPhone Web App, or other mobile-optimized means of connecting with them. See our iPhone Products page for more information.

PREFERENCES:

What is the Auto-completion option in Preferences?

Use this to turn on or off the phone’s behavior of suggesting words as you type inside of tryda^TM.

Is it possible for me to save the results of my query so that I can instantly access
it in

Sure, you can save the results you obtain in your My tryda saved favorites list by tapping the “Save” action button on any Results Details screen. Scroll down the list of action buttons – at first you will see Call, Map and Dir, until you scroll down to see the Save button. You can also add a result to your device’s Contacts list by tapping the same “Save” action button, and use them later as many times as you want.

What is the Browser Warning option in Preferences?

Use this to turn on or off tryda^TM’s warnings when you tap a link that will lead to another application, such as the device’s browser, email or text/SMS apps.

How does the Airport (or Airport ZIP) feature work?

We list 450 of the largest airports in the United States, Canada and Puerto Rico. If you are traveling in a location, but don’t know the ZIP code or you aren’t sure of what city you are in, you can use the airport code instead. That way, we can use that airport’s ZIP code for the query. For Directions and Maps, Airport codes will be used as the airport address itself, instead of translated to its ZIP code.

How does “Clips” work?

The clips feature is essentially like the Clipboard on your PC, except that it allows you to store multiple frequently used items, and permanently. This allows you to minimize typing while using tryda^TM on the go.

You can use or create a Clip by tapping the small pencil icon at the left-most position in any text entry box in tryda^TM, which will present a pick list of the Clips you have saved.
You can also delete individual Clips, as well as add them, by tapping the Profile button on the grey tab bar at the bottom of the screen in tryda^TM and tapping Clips.

How do I delete tryda from my phone?

Tap and hold the app’s icon until all icons begin to shake/vibrate. Then tap the “x” that appears on the app icon and tap the “Delete” button to confirm your selection. Tap the iPhone or iPod Touch’s Home button to disable the app delete function.

I forgot my password. Can you send it to me?

Yes. You can do this from our Web site here. You can also do this in trydaTM from the Registration Main Menu by selecting Log In and then Forgot Password, which will prompt you for your registered email address and the answer to your security question.

How do I update my email address or password?

Tap the Profile button on the grey tab bar at the bottom of the screen in tryda^TM, then select Edit Registration. Once on the Edit Registration screen, you can change your email address or password. You will be asked to enter this information twice in order to ensure that this vital data is entered correctly. Press Save to confirm the change to your information.

If you updated your email address, you will be sent two emails after you press Save - one to your old address and one to your new one. In order to complete the process, you must retrieve the email sent to your new email address and click on the activation link inside.

Frequently Asked Questions about trydaTM

How do I register?

If you register from trydaTM on your mobile device, please skip to Step 8. If not, please continue with Step 4.